At our practice we are committed to protecting and respecting your privacy according to Professional Ethical Standards as well as the EU General Data Protection Regulation, which means that we collect, use and disclose your personal and non-personal information responsibly and only to the extent necessary for the services we provide. This document describes our policies and procedures as they relate to collecting, using and disclosing this information. It also offers information about how you can access your records and request correction of recorded personal information.

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Who we are

Christina Sergianni, Psychologist, is the sole owner of the private practice, which delivers psychological services to adults. 

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What is Personal & non-Personal Information

Personal information is information about an identifiable individual.  It includes information that relates to an individual’s personal characteristics (e.g., gender, age, income, house address or phone number, ethnic background, family status); health (e.g., health history, health conditions, health services delivered to them), activities and views (e.g., religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information and specifically personal health information is protected by privacy legislation (i.e., the Personal Health Information Protection Act [PHIPA]), and is different from business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation.

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Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.

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Collection & Use of your Personal Information

The purposes of collecting your personal information are to provide you with appropriate psychological services, contact you for service-related reasons, and prevent harm (such as reaching an emergency contact for you). We will not collect information from you for any other purpose without first obtaining your informed consent. 

We will only collect and process data about you in the following circumstances:
 

• When you fill in forms or complete surveys on this site, including when you register on the site.

• When you contact us through this website (i.e. We may keep a record of our correspondence).

If you contact us through our website we only retain the personal information you provide and only use that information for the purpose for which you gave it to us.

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We will collect this data to assist our understanding of your requirements and to continually improve our services and the contents of this website. You may opt out of allowing us to collect data about you as described above at any time by contacting us on christina.sergianni@gmail.com

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Collection & Use of your non-Personal Information

We may track information provided to us by your browser or by our mobile application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you.  We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect non-personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.  We may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of our website may not work properly. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion. 

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Collection & Use of your Personal Health Information

Your personal health information is primarily used to provide you with psychological services such as psychological assessment or intervention. The delivery of psychological services includes such tasks as service planning, maintenance of records, monitoring, billing, and collecting unpaid accounts.  Other uses of your personal health information include to guide and improve the quality of services provided in our practice. Finally, when psychological services are paid for by third parties, those third-party payers often require clients’ consent to collect and disclose to them information that demonstrates their entitlement to this funding or coverage. Discussing what information is shared with third-party payers is an important part of the consent process as well as a topic that can and should be discussed as needed during service delivery, and we encourage you to ask us questions or raise any concerns you may have on this topic. 

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We will not disclose any data we hold about you to third parties without your permission except when we are under duty to do so by applicable law. We will keep this data in our archive for maximum 12 months and then delete it from our database, unless we have written consent from you that we can store it for longer period. 

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We will collect personal information directly from you, except when you have provided consent for us to collect such information from others (such as a spouse, family physician, or mental health professional with whom you have previously worked), or when the law requires us to collect information without your consent (such as emergency situations where the purpose of collecting information is to prevent potential harm).

By law and in accordance with professional standards, we are required to keep a record of our contacts with and services to you. Your record includes information that you have provided to us or have authorized us to receive, such as consent forms, session notes, results of any assessments, billing information, contact records, and correspondence that we have sent to or received relating to your service. The physical records are the property of our practice; however, you have rights regarding access to and disclosure from your record (discussed below), regardless of the form in which the information is recorded. In this office, information is recorded in both written and electronic form.

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Disclosure of your Personal Health Information

Your personal health information will not be disclosed to people outside of this practice without your knowledge and consent. Written consent is always preferred; however in time-sensitive situations if you provide verbal consent to share information, written consent can be obtained in our next meeting.

The law requires that any disclosure of your personal health information is limited to information that is reasonably necessary for the purpose of that disclosure and does not include private information provided by a third party. 

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Protection and Retention of your Personal Health Information

The privacy of your personal health information is protected through the use of established procedures in our office. Examples of those procedures include that paper and electronic information is secured in a locked or restricted area at all times, computers are password protected. We need to retain your personal health information in order to ensure that we can answer any questions you might have about the services provided as well as for our own accountability to external regulatory bodies.

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Your Access to your Personal Health Information

With only a few exceptions, you have the right to access any record of your personal health information and to request copies of the information (we reserve the right to charge a nominal fee for record copying). If the record contains personal health information about another individual, that person’s information must be severed before you access the record.

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Wix.com 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to present and sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our office adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Links to other websites 
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them. 

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Privacy Policy Updates 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Do you have questions or concerns?

These privacy policies and procedures have been developed in accordance with professional regulations and ethical standards.
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Please do not hesitate to write to us at christina.sergianni@gmail.com, if you:

• Have any questions regarding this Privacy Statement

• Need any further information about privacy practices or limits of confidentiality that are specific to your situation

• Have a concern about our privacy policies and procedures

• Would like to access, correct, amend or delete any personal information we have about you.

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